Frequently Asked Questions

Yes, all our products are certified Organic except for our Sunscreen Sticks; their formula is validated according to the specifications of ecological and organic cosmetics but because of the non-recyclability of the packaging they cannot be certified organic.

Vegetable oils and other natural ingredients can be comedogenic (at different levels), so our cosmetics can also be.

All products are dermatologically tested. No tests are performed on animals.

All of our products contain no controversial chemical ingredients and are healthy for the body and the planet.

In compliance with European regulations and in accordance with our values, none of our products are tested on animals. Moreover, we do our best to offer products with vegan formulas. Only some products contain beeswax (cera alba).

Our products are made in France.

Chemical filters are organic filters that will absorb UV radiation while mineral filters are inorganic filters that will reflect it (like a mirror).

All EQ products are formulated with mineral filters, offering healthier protection for the human body and helping to preserve the marine environment.

The UVA/UVB filters contained in our sunscreens are 100% mineral filters, so no, they do not contain octocrylene which is a chemical fliter.

SPF stands for Sun Protection Factor. It is equal to the ratio of the Minimum Erythemal Dose (MED) of the skin protected by the sunscreen on that of the unprotected skin. The MED is the minimum amount of UV rays needed to cause redness of the skin. Thus, if without sunscreen you would take 10 minutes to get a sunburn, with an SPF 50 cream you would take 50x10 = 500 minutes (=8h20min).

All our sun products are water resistant and therefore sweat and water resistant. They are all compatible with sports, whether on water or snow for example.

Yes, all our products are mixed.

Putting your cosmetic products in the fridge does not extend their shelf life but it does improve it. In any case after opening, you must respect the period after opening, that is to say the time of use of the product after its first opening; it is symbolized by an opened cream jar, in which there is a number and the letter M: this represents the number of months during which the product can be used after opening.

You can contact with this form by sending us a picture of your damaged products, as well as your package if it is also damaged.

For any request for product return or refund, please use our contact form and choose "Return, exchange and refund".

Find more information about returns, exchanges and refunds by clicking here.

You can contact us by this contact form and choose "Delivery & shipping" for any questions regarding your delivery. 

Colissimo orders are delivered within 2 working days in France. For delivery with Mondial Relay, it is necessary to count between 3 to 8 working days. Finally, express delivery with Chronopost guarantees next day delivery if your order is placed before 12:00.

The times indicated are valid once the package has been deposited with the chosen carrier and do not take into account order preparation times.

Find more information on delivery times by country by clicking here.

Our products are available in pharmacies and parapharmacies, surf shops, concept stores and many sports stores! You can find all our points of sale on this map.

To make your guarantee work you must first register for it by going to this page. Once the warranty is activated, you will receive a confirmation email with your warranty code.

To use the guarantee, go to this page, you will have to fill in your e-mail and your guarantee code.

The loss guarantee offers you a new cap, valid once and only for one cap.

The defect guarantee offers you a standard exchange of your defective earplug.

For more information about the earplug guarantee, click here.