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RETURNS & EXCHANGE


Can I return items and how do I return a product?

You have received your order and want to return an item.  There’s nothing simpler: All you need to do is follow these steps:

  1. Log on to your account and go to your order history menu.
  2. Select the relevant order for the return that you would like to make.
  3. Fill in the information requested
  4. Return the product(s) in their original condition

Once the products are received, your return will be processed within 4 working days. Our Customer Services will arrange a reimbursement for the total value of the returned items.  The shipping charge remains at your expense.

You can also adress to our customer service your return request using the contact formular here.

  1. Select the Subject Heading "Return request, reimbursement"
  2. Please indicate in your message the date of your purchase and your order number
  3. Once you have recieved the return number from our customer service, return the product(s) in their original condition

Once the products are received, your return will be processed within 4 working days. Our Customer Services will arrange a reimbursement for the total value of the returned items. The shipping charge remains at your expense.

We remind you that you have 14 days of receipt of your order to proceed to a return request.

Can I change or cancel my order?

Once you have placed your order, unfortunately you cannot make changes yourself, whether deleting an item, changing the delivery address or changing the payment method.

However if your order is not yet showing as « shipped », you can contact Customer Services on +33 (0)5 59 43 86 00 and request the changes you wish to make.  Don’t forget:  once your order has been received you have 14 days to cancel your order (your right of withdrawal under EU law). Just follow these steps:

  1. Log on to your account and go to your order history menu.
  2. Select the relevant order for the return that you would like to make.
  3. Fill in the information requested
  4. Return the product(s) in their original condition

Once the products are received, your return will be processed within 4 working days. Our Customer Services will arrange a reimbursement for the total value of the returned items.  The shipping charge remains at your expense.

Information on the right of withdrawal under EU law

You can cancel your order within 14 days of receipt of your order. Fill in and send us back the products and the withdrawal formular to download here below. The shipping charge remains at your expense.

+ Withdrawal formular